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美国质量协会SIX SIGMA BLACK BELT 认证培训 |
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| [出国在线]什么是SIX SIGMA?很难用一句话来概括SIX SIGMA，它是一个质量目标，企业管理哲学；是一个表现评估指标，企业管理方法论，也是一门质量统计技术。同时，Six sigma又是一门管理技术，是以顾客为中心的、数据驱动的、成功的方法论来减少及去除任何过程中的缺陷，从产品过程到服务过程，从制造过程到管理过程。Six sigma通过五步法：确定，测量，分析，提高和控制，结合统计技术，运用项目管理方法解决企业中所有部门和过程中的问题。SIX SIGMA 炙手可热的职业统计学定义SIX SIGMA是使企业过程达到百万分之三点四的缺陷率, 它可以帮助企业消除缺陷，降低生产和开发成本，减少运转周期和库存，提高利润率，增加顾客满意程度。这些都是每一个企业管理者梦寐以求的目标。SIX SIGMA能应用于所有企业，所有行业，所有过程。应用六西格玛管理的世界知名公司有：摩托罗拉（电子），杜邦（化工），联邦快递（邮政），美国银行（Bank of America,金融），波音（飞机制造），宝丽来和柯达（摄影设备），Johnson & Johnson （化妆品），Home Depot （连锁超市），Maple Leaf (食品) 等等， 数不胜数。随着SIX SIGMA管理技术在企业界的成功和流行，SIX SIGMA 专业人才也炙手可热，成为各企业追逐的对象。SIX SIGMA专业人才的薪水也水涨船高，使SIX SIGMA成为最热门的职业。从电子行业到食品，从银行到网上书店，从百货商场到保险公司；职位从工程师到VP，从市场销售到质量管理。各行各业均需要SIX SIGMA 专业人才。在中国，SIX SIGMA专业人才更是供不应求。世界各大企业都进驻中国，中国企业也在不断进步，而能掌握SIX SIGMA这门世界先进管理技术的本地专业人才更是凤毛麟角，成为猎头公司和企业追求的对象。SIX SIGMA教材大纲SIX SIGMA BLACK BELT COURSE OUTLINEI. Enterprisewide DeploymentA. Enterprise View1. Value of six sigma2. Business systems and processes3. Process inputs, outputs, and feedbackB. Leadership1. Enterprise leadership2. Six sigma roles and responsibilitiesC. Organizational Goals and Objectives1. Linking projects to organizational goals2. Risk analysis3. Closed-loop assessment/knowledge managementD. History of OrganizationalImprovement/Foundations of Six SigmaII. Business Process Management A. Process vs. Functional View1. Process elements2. Owners and stakeholders3. Project management and benefits4. Project measuresB. Voice of the Customer1. Identify customer2. Collect customer data3. Analyze customer data4. Determine critical customer requirementsC. Business Results1. Process performance metrics2. Benchmarking3. Financial benefitsIII. Project Management A. Project Charter and Plan1. Charter/plan elements2. Planning tools3. Project documentation4. Charter negotiationB. Team Leadership1. Initiating teams2. Selecting team members3. Team stagesC. Team Dynamics and Performance1. Team-building techniques2. Team facilitation techniques3. Team performance evaluation4. Team toolsD. Change Agent1. Managing change2. Organizational roadblocks3. Negotiation and conflict resolution techniques4. Motivation techniques5. CommunicationE. Management and planning toolsDefine, select, and use the 7 quality toolsIV. Six Sigma Improvement Methodology and Tools – DefineA. Project ScopeB. MetricsC. Problem StatementV. Six Sigma Improvement Methodology and Tools – MeasureA. Process Analysis and Documentation1. Tools2. Process inputs and outputsB. Probability and Statistics1. Drawing valid statistical conclusions2. Central limit theorem and sampling distribution ofthe mean3. Basic probability conceptsC. Collecting and Summarizing Data1. Types of data2. Measurement scales3. Methods for collecting data4. Techniques for assuring data accuracy and integrity5. Descriptive statistics6. Graphical methodsD. Properties and Applications of Probability Distributions1. Distributions commonly used by black belts2. Other distributionsE. Measurement Systems1. Measurement methods2. Measurement system analysis3. MetrologyF. Analyzing Process Capability1. Designing and conducting process capability studies2. Calculating process performance vs. specification3. Process capability indices4. Process performance indices5. Short-term vs. long-term capability6. Non-normal data transformations (process capabilityfor non-normal data)7. Process capability for attributes dataVI. Six Sigma Improvement Methodology and Tools—AnalyzeA. Exploratory Data Analysis1. Multi-vari studies2. Measuring and modeling relationships betweenvariablesa. Simple and multiple least-squares linear regressionb. Simple linear correlationc. DiagnosticsB. Hypothesis Testing1. Fundamental concepts of hypothesis testinga. Statistical vs. practical significanceb. Significance level, power, type I and type II errorsc. Sample size2. Point and interval estimation3. Tests for means, variances, and proportions4. Paired-comparison tests5. Goodness-of-fit tests6. Analysis of variance (ANOVA)7. Contingency tables8. Nonparametric testsVII. Six Sigma Improvement Methodology and Tools—Improve A. Design of Experiments (DOE)1. Te rminology2. Planning and organizing experiments3. Design principles4. Design and analysis of one-factor experiments5. Design and analysis of full-factorial experiments6. Design and analysis of two-level fractional factorialexperiments7. Taguchi robustness concepts8. Mixture experimentsB. Response Surface Methodology1. Steepest ascent/descent experiments2. Higher-order experimentsC. Evolutionary Operations (EVOP)VIII.Six Sigma Improvement Methodology and Tools—ControlA. Statistical Process Control (SPC)1. Objectives and benefits2. Selection of variable3. Rational subgrouping4. Selection and application of control charts5. Analysis of control charts6. PRE-controlB. Advanced Statistical Process ControlC. Lean Tools for ControlD. Measurement System ReanalysisIX. Lean EnterpriseA. Lean Concepts1. Theory of constraints2. Lean thinking3. Continuous flow manufacturing (CFM)4. Nonvalue-added activities5. Cycle-time reductionB. Lean ToolsC. Total Productive Maintenance (TPM)X. Design for Six Sigma (DFSS) A. Quality Function Deployment (QFD)B. Robust Design and Process1. Functional requirements2. Noise strategies3. Tolerance design4. Tolerance and process capabilityC. Failure Mode and Effects Analysis (FMEA)D. Design for X (DFX)E. Special Design Tools权威的背后UNITEDGE INC (汇智咨询)，作为一家专业的质量、管理咨询培训机构，汇集了教学经验丰富的权威讲师。所有的教师都具有硕士以上的学位，并且是多伦多SIX SIGMA职业培训的创始人。教材是经过讲师的精心编写，并结合了大量的实际工作经验，融知识和实践于一体，帮助学员在最短的时间内理解、掌握课程的精髓，顺利通过考试。众所周知，MOTOROLA 是 SIX SIGMA的发源地和不懈的实施者。在MOTOROLA， SIX SIGMA 不是神乎其神的数字和表面文章， 而是流淌在每位员工血液里， 真正推动企业发展的理念和力量。 UNITEDGE的主要讲师曾就职MOTOROLA， 又历经各种跨国公司的洗礼，对SIX SIGMA具备更深入、更全面的理解。他们对世界知名企业管理的精辟分析，使SIX SIGMA的学习成为一种乐趣。更重要的是， 他们不是纸上谈兵的老师，而是SIX SIGMA的实践者。多年高级管理、咨询、以及在生产、工艺、物流、 设备方面的造诣使汇智的SIX SIGMA 培训的意义远远超出了获得证书本身。如果您希望了解更多详情，请致电UNITEDGE INC.Tel: (416)499-5505Fax: (416)499-5525Email: jfu@unitedge.net |
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